My SNT analyzer doesn't work. Help me, please!

There is a technical support for SNT analyzers which is accessible through e-mail. It is necessary to specify the following information in the first request:

• analyzer model: SNT-7531, SNTlite, SNTsmart or spider
• analyzer's serial number: usually wrote in a technical passport. If technical passport is inaccessible, it is necessary to search the serial numbers put on the cases included in an analyzer pack. [[CommonQuestion005] [Read more...]]
• brief problem description: what actions are made with the analyzer, what software responses regarded by the user as erroneous (including the text of the erroneous messages which have appeared on the screen)

The following information is unessential, but can help technical support to reply faster:

• lamps indication placed on an Agent-E1 interface boards
• SNTMonitor report, if this utility exists in an installed SNT software pack [[CommonQuestionSNTMonitor] [Read mode...]]
• screenshot

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